We're here to help with any questions about Zenrain. 如果你在使用禅雨时遇到任何问题，我们随时为你提供帮助。
Contact us via email 通过邮件联系我们
[email protected]We typically respond within 24 hours. 我们通常会在 24 小时内回复。
How do I restore my purchase? 如何恢复购买？
Go to Settings within the app and tap "Restore Purchases". Your subscription is tied to your Apple ID and will be restored automatically. 在应用内进入「设置」，点击「恢复购买」。你的订阅与 Apple ID 绑定，会自动恢复。
How do I cancel my subscription? 如何取消订阅？
Subscriptions are managed through Apple. Go to iPhone Settings > Apple ID > Subscriptions, find Zenrain, and tap Cancel. You'll retain access until the current period ends. 订阅由 Apple 管理。前往 iPhone 设置 > Apple ID > 订阅，找到 Zenrain 并点击取消。你可以在当前订阅期结束前继续使用。
The app crashed or won't open. What should I do? 应用闪退或无法打开怎么办？
Try force-closing the app and reopening it. If the issue persists, restart your device and try again. If it still doesn't work, please email us at [email protected] with your device model and iOS version. 请尝试强制关闭应用后重新打开。如果问题仍然存在，请重启设备后再试。若依然无法解决，请发送邮件至 [email protected]，告知你的设备型号和系统版本。
How do I contact support? 如何联系客服？
Send an email to [email protected]. We typically respond within 24 hours. 发送邮件至 [email protected]，我们通常会在 24 小时内回复。
How do I delete my data? 如何删除我的数据？
All data is stored locally on your device. Deleting the app will remove all your data. There is no server-side data to delete. 所有数据都存储在你的设备本地。删除应用即可移除全部数据，服务器上不保存任何个人数据。
Is my data private? 我的数据是否安全？
Yes. Zenrain stores all meditation records and preferences locally on your device. We do not collect, transmit, or store any personal data on our servers. The app works fully offline. 是的。禅雨将所有冥想记录和偏好设置存储在你的设备本地。我们不会在服务器上收集、传输或存储任何个人数据。应用完全支持离线使用。